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Something is wrong at pitney bowes/Newgistics and I think they're just barely staying afloat. I found this out with the help of a nice usps employee who used the last mile usps tracking number to look and usps had a receipt in their system of when newgistics took possesion of my item, and what do you know, it was the day it cleared customs!
It came from china, cleared customs and then just magically stayed in a hotel until they picked it up? No. They had mine for 1 month before it "showed up" at their facility.
They have your package but don't scan it in. It got so bad I filed a BBB complaint against them and it got them to acknowledge my problem and feed me the same shit. Simply shameful.You're kind of right, but read above, I've been waiting for 2 months and a couple days for them to deliver my package. Bottom line, you suck and it’s obvious that you are aware of that fact and care nothing for those waiting on their items. I wish there was some way to hold you accountable for your actions. What you are doing should be criminal as it is tantamount to theft even if the recipient does finally get their package it’s so long delayed as to be useless to the buyer. Whatever you are doing, it is a disservice to everyone involved from the seller to the mail carriers and the poor consumers forced to wait literally weeks and months for the items they purchased. I had no trouble receiving packages until you were inserted into the equation. Your customer support is toxic and you have thousands of consumer complaints online. You ought do the world a favor any shut down your inadequate operations. Pitney Bowes, everything you touch turns fetid and rotten. Pitney Bowes, your postage meters were sub par, I don’t know what sleazy backroom deals were struck to allow you to insert yourself into the ecommerce logistics infrastructure, but suffice it to say, you have besmirched the reputations of the USPS, fedex, now you have acquired Newgistics and I’m sure you will destroy any positive impacts they had on the industry as well.
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To explore some cheaper, easier options, check our guide:Ĭhoose the Best Shipping Software Review Now Not sure if Pitney Bowes is right for you? Representatives available 8 am – 8 pm EST, Monday – Friday.Automated voice message system is available 24/7.Ranked #1 in international E-commerce and fulfillment services by the Internet Retailer Top 1000.Rent a postage meter to help you buy exact postage when mailing letters and shipping parcels.Entering into one simple contract with Pitney Bowes places clients on several marketplaces around the world.Their “Complete Marketplace” service makes international shipping easy.Platform includes rate shopping so clients receive optimal prices from different shipping carrier options.“Complete Shipping” combines online stores, warehouses and distribution centers onto a single scalable platform.Shipping API integrates into virtually any marketplace or shopping cart, such as Amazon, eBay, Shopify and more.
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To speak frankly, there are other shipping software options out there that are free to use and let you access even deeper USPS discounts. As one may expect from a publicly traded company, their services also don’t come cheap. However, potential clients should keep an eye out for markups they add on top of their published postage prices. In this sense, Pitney Bowes is a “one stop shop” for E-commerce businesses where clients can buy postage online at discounts and outsource their order fulfillment.
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In addition to being a leading third-party postage provider, they also offer a full suite of fulfillment services such as kitting, assembly, pick and pack, warehousing, returns processing and more. Pitney Bowes has grown into a gigantic company that provides a slew of mailing and shipping services. The other three that make up the group are, EasyPost, and Endicia.
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However, Pitney Bowes is now considered one of the “Big 4” PC Postage Providers. When they first started out, Pitney Bowes originally went down the path of making postage meters rather than providing access to USPS postage online.
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